WebECS Support

Welcome! You can raise a request for WebECS using the options provided.

What can we help you with?

Service Request

Required fields are marked with an asterisk

{"xsrfToken":"05e51c817b5c6657b925f91bd1f71bcf19a5abfc_lout","branding":{"id":"12","key":"ecssd","name":"WebECS Support","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/6","theme":{"headerBGColor":"#fffefd","headerLinkColor":"#292929","headerLinkHoverColor":"#004482","headerLinkHoverBGColor":"#004482","headerBadgeColor":"#004482"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/115b9131-d0fe-4796-8f89-22126619c750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExNWI5MTMxLWQwZmUtNDc5Ni04Zjg5LTIyMTI2NjE5Yzc1MCI6WyJyZWFkIl19LCJleHAiOjE3NTI4ODA3MjgsIm5iZiI6MTc1Mjg4MDEyOH0.AQdowhvIF6osEN_NXdrL15cKvhZ7BmJkKppJVhFn0r8&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&mode=fit","logoId":"115b9131-d0fe-4796-8f89-22126619c750","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f3f3f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3YWE2MTQ3LWZhMGQtNGJkZi04NmY2LTlhODFjY2Q2OWQ2YyI6WyJyZWFkIl19LCJleHAiOjE3NTI4ODA3MjgsIm5iZiI6MTc1Mjg4MDEyOH0.k6CQW3ztKc-ugrzUdQotOBjes_IYhdOdRsATdRNU7-k&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&height=300&mode=fit","bannerMediaApiFileId":"f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"ecssd","projectId":10049,"serviceDeskId":12,"name":"WebECS Support","description":"Welcome! You can raise a request for WebECS using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"59","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"An unplanned suspension of a service or a degradation of a service.","icon":10521,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"175","name":"Order SSL","descriptionHtml":"","callToAction":"Order SSL","introHtml":"Form for submitting SSL information","icon":10543,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[13],"key":""},{"id":"174","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Submit any requests.","icon":10531,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[13],"key":""},{"id":"177","name":"Expiring Certs","descriptionHtml":"","callToAction":"Expiring Certs","introHtml":"","icon":10513,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"55","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"General inquiry","icon":10549,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"58","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Request for a product or service","icon":10520,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"15":[58,55],"13":[174,59,175]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4ODEzMjgsIm5iZiI6MTc1Mjg4MDEyOH0.owUWIqqgun4cMdB1HpZo3ROcmjisRNp8Rc2awlH0KU8","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20}},"reqCreate":{"id":174,"projectId":10049,"issueType":{"id":"10052","name":"Service Request"},"form":{"name":"Service Request","descriptionHtml":"","callToAction":"Service Request","intro":"Submit any requests.","instructions":"","icon":10531,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide any more details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload any attachments or screenshots","description":"Please be sure any screenshots capture the whole screen","descriptionHtml":"Please be sure any screenshots capture the whole screen","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10187","label":"Which site(s) does this relate to?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/174","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/174","calendarParams":{"firstDay":0,"date":"2025-07-18T19:08:49-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4ODEzMjksIm5iZiI6MTc1Mjg4MDEyOX0.H2CHXMXApDZEgQmTYkYZuvT2SfyT91XJ1P0vi92p57k","targetCollection":"upload-project-10049","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=netdots","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"05e51c817b5c6657b925f91bd1f71bcf19a5abfc_lout","baseUrl":"https://netdots.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://netdots.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"5d0f8f10cb7d45b5b3157e417d28f4d0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}