{"xsrfToken":"7166edf879caa1a532ea80ada55872a5be669150_lout","branding":{"id":"19","key":"xlesd","name":"XLEcommerce Support","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a5078","headerLinkHoverBGColor":"#2a5078","headerBadgeColor":"#2a5078"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/115b9131-d0fe-4796-8f89-22126619c750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExNWI5MTMxLWQwZmUtNDc5Ni04Zjg5LTIyMTI2NjE5Yzc1MCI6WyJyZWFkIl19LCJleHAiOjE3NDM0MjAzMjYsIm5iZiI6MTc0MzQxOTcyNn0.na9-7gVCYypZ0uDLMiazU6anhoGzhzYYjWxonpUAgeQ&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&mode=fit","logoId":"115b9131-d0fe-4796-8f89-22126619c750","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f3f3f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3YWE2MTQ3LWZhMGQtNGJkZi04NmY2LTlhODFjY2Q2OWQ2YyI6WyJyZWFkIl19LCJleHAiOjE3NDM0MjAzMjYsIm5iZiI6MTc0MzQxOTcyNn0.7FXUjTUYiGDvSYTpqwHxQlM17vgPznkY4FO0rV8m0i0&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&height=300&mode=fit","bannerMediaApiFileId":"f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"19","key":"xlesd","projectId":10072,"serviceDeskId":19,"name":"XLEcommerce Support","description":"<p>Welcome! You can raise a request for XLEcommerce using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"143","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>A sudden suspension of a service or a degradation of a service.</p>","icon":10540,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[37],"key":""},{"id":"149","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"<p>Submit your request here if you want to add something new to your site.</p>","icon":10535,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[37],"key":""},{"id":"146","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Submit any requests.</p>","icon":10531,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[37],"key":""},{"id":"173","name":"Service Request with Approval","descriptionHtml":"","callToAction":"Service Request with Approval","introHtml":"<p>Any requests that requires approval before work is done.</p>","icon":10548,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[37],"key":""},{"id":"145","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"<p>The addition, modification of removal of anything that could have an effect on IT services</p>","icon":10546,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"147","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>A cause or potential cause of one or more incidents.</p>","icon":10512,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"148","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>Submit your question here. If any work is required, we will move the request to the appropriate issue type.</p>","icon":10549,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[146,173,143,149],"38":[144,149,148]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"XLESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM0MjA5MjYsIm5iZiI6MTc0MzQxOTcyNn0.42JQf00OYbo0e1VA59VFsqr6VOyi8ZJjQ4vMPxMeSj0","targetCollection":"upload-project-10072","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20}},"reqCreate":{"id":143,"projectId":10072,"form":{"name":"Incident","descriptionHtml":"","callToAction":"Incident","intro":"<p>A sudden suspension of a service or a degradation of a service.</p>","instructions":"","icon":10540,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10187","label":"What site(s) does this affect?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the incident","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide any more details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload any attachments or screenshots","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"What is the impact of this incident?","description":"Business loss and potential damage of this incident.","descriptionHtml":"<p>Business loss and potential damage of this incident.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive","selected":false,"children":[]},{"value":"10001","label":"Significant","selected":false,"children":[]},{"value":"10002","label":"Moderate","selected":false,"children":[]},{"value":"10003","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10061","fieldConfigId":"10189","label":"What is the urgeny of this incident?","description":"Speed at which the incident is expected to be resolved.","descriptionHtml":"<p>Speed at which the incident is expected to be resolved.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10075","label":"Critical","selected":false,"children":[]},{"value":"10076","label":"High","selected":false,"children":[]},{"value":"10077","label":"Medium","selected":false,"children":[]},{"value":"10078","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/19/create/143","requestValidateBaseUrl":"/servicedesk/customer/portal/19/validate/143","calendarParams":{"firstDay":0,"date":"2025-03-31T07:15:26-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM0MjA5MjYsIm5iZiI6MTc0MzQxOTcyNn0.42JQf00OYbo0e1VA59VFsqr6VOyi8ZJjQ4vMPxMeSj0","targetCollection":"upload-project-10072","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}