{"xsrfToken":"1e67787cb5b389d65869b6acd8e133851531ee9c_lout","branding":{"id":"8","key":"ave","name":"Avecom Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/8","theme":{"headerBGColor":"#018dfc","headerLinkColor":"#ffffff","headerLinkHoverColor":"#085796","headerLinkHoverBGColor":"#085796","headerBadgeColor":"#085796"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/115b9131-d0fe-4796-8f89-22126619c750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExNWI5MTMxLWQwZmUtNDc5Ni04Zjg5LTIyMTI2NjE5Yzc1MCI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTk5MjksIm5iZiI6MTc0MzU1OTMyOX0.vmMpbg_fauAcYOJxtfKAJPKX_pHls-G9jzVVZ6HcLmg&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&mode=fit","logoId":"115b9131-d0fe-4796-8f89-22126619c750","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Netdots Servicedesk","sharedPortalName":"Netdots Servicedesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f3f3f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3YWE2MTQ3LWZhMGQtNGJkZi04NmY2LTlhODFjY2Q2OWQ2YyI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTk5MjksIm5iZiI6MTc0MzU1OTMyOX0.l6w9_3rkFzmdrZOlPme8Fkzkrt8TAjZhk9dxSxR9xeo&client=4d6551ad-7e0b-45ad-90a5-4b4b69c9922f&height=300&mode=fit","bannerMediaApiFileId":"f7aa6147-fa0d-4bdf-86f6-9a81ccd69d6c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"ave","projectId":10014,"serviceDeskId":8,"name":"Avecom Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"130","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>An unplanned suspension of a service or a degradation of a service.</p>","icon":10540,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[9],"key":""},{"id":"171","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"<p>An enhancement or service with new functionality.</p>","icon":10535,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[9],"key":""},{"id":"133","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Submit any requests.</p>","icon":10531,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[9],"key":""},{"id":"170","name":"Service Request with Approval","descriptionHtml":"","callToAction":"Service Request with Approval","introHtml":"<p>Any requests that requires your approval before work is done.</p>","icon":10548,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[9],"key":""},{"id":"176","name":"Billing Questions","descriptionHtml":"","callToAction":"Billing Questions","introHtml":"<p>Submit any billing related questions.</p>","icon":10543,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"132","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"<p>The addition, modification of removal of anything that could have an effect on IT services</p>","icon":10546,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"35","name":"New Feature","descriptionHtml":"","callToAction":"New Feature","introHtml":"<p>Submit your request here if you want to add something new to your site.</p>","icon":10535,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"131","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>A cause or potential cause of one or more incidents.</p>","icon":10512,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"33","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>Submit your question here. If any work is required, we will move the request to the appropriate issue type.</p>","icon":10549,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Support"}],"orderMapping":{"34":[171,40,35],"9":[133,170,130,171]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b21f3acf-cf57-3723-9159-1b8d0f162493","appLinkName":"System Confluence","appLinkUrl":"https://avecom.atlassian.net/wiki","spaceKey":"AVEKB","spaceName":"Avecom Support Space","spaceUrl":"https://avecom.atlassian.net/wiki/spaces/AVEKB","isServer":false},"labels":[],"projectKey":"AVESD","serviceDeskId":8,"kbLinkDomainURLs":["https://netdots.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AVESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NjA1MjksIm5iZiI6MTc0MzU1OTMyOX0.xC8soc9Em-dg9PfotQl3B797VM06KzkVgrEDvXTaIvg","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":170,"projectId":10014,"form":{"name":"Service Request with Approval","descriptionHtml":"","callToAction":"Service Request with Approval","intro":"<p>Any requests that requires your approval before work is done.</p>","instructions":"","icon":10548,"iconUrl":"https://netdots.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the request","description":"Should only be one sentance.","descriptionHtml":"<p>Should only be one sentance.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10003","fieldConfigId":"10103","label":"Approvers","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://netdots.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10003&showAvatar=true&query="},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide any more details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload any attachments or screenshots","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/170","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/170","calendarParams":{"firstDay":0,"date":"2025-04-01T22:02:09-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b21f3acf-cf57-3723-9159-1b8d0f162493","appLinkName":"System Confluence","appLinkUrl":"https://avecom.atlassian.net/wiki","spaceKey":"AVEKB","spaceName":"Avecom Support Space","spaceUrl":"https://avecom.atlassian.net/wiki/spaces/AVEKB","isServer":false},"labels":[],"projectKey":"AVESD","serviceDeskId":8,"kbLinkDomainURLs":["https://netdots.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDY1NTFhZC03ZTBiLTQ1YWQtOTBhNS00YjRiNjljOTkyMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NjA1MjksIm5iZiI6MTc0MzU1OTMyOX0.xC8soc9Em-dg9PfotQl3B797VM06KzkVgrEDvXTaIvg","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"4d6551ad-7e0b-45ad-90a5-4b4b69c9922f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}